Privacy policy
This Privacy Policy details how contractors-den.com ("Site" or "we" or "us") collects, uses and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
If, after reviewing this policy, you have additional questions, seek further details about our privacy practices, or wish to file a complaint, you may contact us via e-mail at info@contractors-den.com.
Collecting Personal Information
When you visit the Site, we collect information about your device, your interaction with the Site and data necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (which includes the information below) as "Personal Information". Please see the list below to learn more about the Personal Information we collect and why.
- Device information
- Purpose of collection: To accurately load the Site and perform analytics to optimize our Site.
- Collection Source: Collected automatically when you access our Site through cookies, log files, web beacons, tags or pixels.
- Disclosure for commercial purposes: Shared with our Shopify processor.
- Personal Information Collected: Web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Order Information
- Purpose of collection: to provide products or services, process payments, arrange for shipments, issue invoices and/or order confirmations, communicate with you, analyze orders for risk or fraud, and, based on your preferences shared with us, provide information or advertising about our products or services.
- Collection source: collected from you.
- Disclosure for marketing purposes: shared with our processor Shopify.
- Personal information collected: name, billing address, shipping address, payment information (including credit card numbers), email address and phone number.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts, as described above. For example:
- We use Shopify to power our online store. For more details on how Shopify handles your Personal Information, see: https://www.shopify.com/legal/privacy
- We may share your Personal Information to comply with laws and regulations, respond to subpoenas or legal requests for information, or otherwise protect our rights.
Behavioural Advertising
As mentioned above, we use your Personal Data to provide you with targeted advertising or marketing communications that we believe may be of interest to you. Examples include:
- We use Google Analytics to understand how customers use our Site. Learn more about Google's use of your Personal Data here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We share information about your use of the Site, purchases and interaction with our ads on other websites with advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases, through the use of cookies or other similar technologies (your consent may be required, depending on your location).
- We use Shopify Audiences to show ads on other websites with advertising partners to shoppers who have purchased products from other Shopify merchants and might be interested in what we offer. We also share information about your Site usage, purchases and email address associated with your purchases with Shopify Audiences so that other Shopify merchants can make relevant offers.
For more information on targeted advertising, visit the Network Advertising Initiative's ("NAI") educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Using Personal Information
We use your Personal Information to provide our services, including offering products, processing payments, shipping and fulfilling orders, and keeping you informed about new products, services and offers.
Lawful basis
Under the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information on the following legal bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we retain your Personal Data in our records unless you ask us to delete this information. For more information about your right of deletion, please see the "Your Rights" section below.
Automatic decision-making
If you reside in the EEA, you have the right to object to processing based solely on automated decision-making, including profiling, where it has a legal or significant effect on you. We do not make fully automated decisions with legal or significant effect.
Our Shopify processor uses limited automated decision making to prevent fraud, with no legal or meaningful effect on you.Services that include elements of automated decision making include
- Temporary blacklisting of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
- Temporary blacklisting of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Your rights
CCPA
If you reside in California, you have the right to access your Personal Information (known as a "Right to Know"), transfer it to another service, and request corrections, updates, or deletion of your Personal Information. To exercise these rights, please contact us using the contact information provided above. If you would like to designate an authorized agent to make these requests on your behalf, please contact us at the above address.
Cookies
A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use various types of cookies: functional, performance, advertising, and social media or content cookies. Cookies enhance your experience by allowing the website to remember actions and preferences (such as login and region selection), preventing re-entry of information on future visits. They also provide information about how users use the website, such as whether it is their first visit or whether they visit frequently.
We use various cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin. | 2y |
| _secure_session_id | Used in connection with navigation through a storefront. | 24h |
| _shopify_country | Used in connection with checkout. | session |
| _shopify_m | Used for managing customer privacy settings. | 1y |
| _shopify_tm | Used for managing customer privacy settings. | 30min |
| _shopify_tw | Used for managing customer privacy settings. | 2w |
| _storefront_u | Used to facilitate updating customer account information. | 1min |
| _tracking_consent | Tracking preferences. | 1y |
| c | Used in connection with checkout. | 1y |
| cart | Used in connection with shopping cart. | 2w |
| cart_currency | Used in connection with shopping cart. | 2w |
| cart_sig | Used in connection with checkout. | 2w |
| cart_ts | Used in connection with checkout. | 2w |
| cart_ver | Used in connection with shopping cart. | 2w |
| checkout | Used in connection with checkout. | 4w |
| checkout_token | Used in connection with checkout. | 1y |
| dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30min |
| hide_shopify_pay_for_checkout | Used in connection with checkout. | session |
| keep_alive | Used in connection with buyer localization. | 2w |
| master_device_id | Used in connection with merchant login. | 2y |
| previous_step | Used in connection with checkout. | 1y |
| remember_me | Used in connection with checkout. | 1y |
| secure_customer_sig | Used in connection with customer login. | 20y |
| shopify_pay | Used in connection with checkout. | 1y |
| shopify_pay_redirect | Used in connection with checkout. | 30 minutes, 3w or 1y depending on value |
| storefront_digest | Used in connection with customer login. | 2y |
| tracked_start_checkout | Used in connection with checkout. | 1y |
| checkout_one_experiment | Used in connection with checkout. | session |
| checkout_session_lookup | Used in connection with checkout. | 3w |
| checkout_session_token_<<token>> | Used in connection with checkout. | 3w |
| identity-state | Used in connection with customer authentication. | 24h |
| identity-state-<<token>> | Used in connection with customer authentication. | 24h |
| identity_customer_account_number | Used in connection with customer authentication. | 12w |
Reporting and Analytics
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages. | 2w |
| _orig_referrer | Track landing pages. | 2w |
| _s | Shopify analytics. | 30min |
| _shopify_d | Shopify analytics. | session |
| _shopify_s | Shopify analytics. | 30min |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_y | Shopify analytics. | 1y |
| _y | Shopify analytics. | 1y |
| _shopify_ga | Shopify and Google Analytics. | session |
| customer_auth_provider | Shopify analytics. | session |
| customer_auth_session_created_at | Shopify analytics. | session |
The duration of a cookie on your computer or mobile device varies depending on whether it is a "session" or "persistent" cookie. Session cookies remain active until the end of your browsing session, while persistent cookies last until they expire or are deleted. For the most part, the cookies we use are persistent and expire within 30 minutes to two years of being downloaded to your device.
There are several ways to control and manage cookies. It is important to note that deleting or blocking cookies may have a negative impact on your user experience, and certain sections of our website may become inaccessible. Most browsers automatically accept cookies, but you have the option to decide whether or not to accept them through your browser controls, usually located in the "Tools" or "Preferences" menu. For more information on how to adjust your browser settings or how to block, manage or filter cookies, you can consult your browser's help file or visit sites such as www.allaboutcookies.org.
In addition, it is important to note that blocking cookies does not guarantee complete opt-out of information sharing with third parties, such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these entities, follow the instructions detailed in the "Behavioral Advertising" section above.
SMS Privacy Policy
Contractor's Den is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you opt in to receive SMS communications from us.
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Collection of Personal Information: When you opt in to receive SMS communications from Contractor's Den, we may collect personal information such as your mobile phone number and any other information you provide when you sign up for our SMS services.
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Use of Personal Information: We use the personal information collected through SMS communications to send you updates, promotions, and other relevant information about our products and services. We may also use your information to communicate with you about your account or respond to your inquiries.
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Disclosure of Personal Information: We do not sell, trade, or otherwise transfer your personal information to outside parties. Your personal information may be shared with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you.
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Opting Out: You may opt out of receiving SMS communications from us at any time by replying "STOP" to any message you receive. You may also contact us directly to request removal from our SMS list.
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Data Security: We take reasonable measures to protect the security of your personal information and prevent unauthorized access, disclosure, alteration, or destruction.
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Changes to Privacy Policy: We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the date of the last update will be indicated at the top of the page.
By opting in to receive SMS communications from Contractor's Den, you consent to the terms of this Privacy Policy.
If you have any questions or concerns about our SMS Privacy Policy, please contact us at info@contractors-den.com
Do Not Track
Please note that because there is no uniform industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and use practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.
Complaints
As indicated above, if you wish to file a complaint, please contact us by e-mail or by post using the details provided above in the "Contact" section.